Complaints & Return Policy

    ►   Complaints

    If you have any questions about your items when you received them,you can submit your complaints to

    The following information should be included in the complaints email,our as team will process the email within 1-2 working days.

    * Related order id or item id
    * Case details



    ►   Return policy

    MetisBuy is a taobao agent,not seller or manufacturer,we do not accept returns of an item unless you have received an incorrect or damaged product. For the color difference,members please check clearly on the item image we took before you make the international shipping fee.



    ►   Packages Lost or Damaged on international delivery

    MetisBuy use the shipping methods according members instruction, you should make sure your selected shipping methods is trustable. MetisBuy will provid picture for the package before leaving our warehouse. If your recieve packages is damged, please do not throw away any invoice and take the images of your package we will help negotiate with shipping provider and ask for a claim as best as we can.  

    Why Metisbuy?


    Service fee from 5%-2%
    40% discount off for EMS
    Free storage of 90 days


    More payment methods: PP,Western Union, Bank Transfer,Money gram.More shipping:DHL,FedEx,ups,USPS,Aramex,Airmail,SAL,Netherlandssmall parcels,EMS(40% discount off) or develop the shipping way you need.Help searching items on taobao.Variety of corporate suppliers supply goods unable to find on taobao.


    Flexible shopping way to make shopping more easier. Responsible staffs process the orders faster.


    Strict control on goods quality,QC will check the items carefully when taking photos.



    You can combine orders in one shipping;or you can send us messages for your packing request, we will follow you. Just let us know your requests, our team will give a flexible way to make the shopping more easier.


    Website will show the discounted price if there is a discount on taobao.If our website will not get the discounted price correctly, please contact us to change the correct price for you.