Refund policy

    You can withdraw your MetisBuy account balance at any time where your value is positive value. For any refund request we will first return via your original topup methods within 30 days accordingly.

    Now MetisBuy members can have the following 2 methods of refund.


    ►   Refund via paypal

    Process Speed: Immediately during working time
    Paypal refund: Deposit within 60 days can be refund with no service charge. More than 60 days will have service charge of 4.4%+0.3USD. Amount will be deduct from the amount you request of refund


    ►   Refund via Western Union and Moneygram

    Process Speed: Within 2-3 working days.
    WU and Moneygram refund: Just provid the required information in the refund form.We will process your refund request within 2-3 working days,but you should bear the service charge of the Western Union and Moneygram.

    Why Metisbuy?


    Service fee from 5%-2%
    40% discount off for EMS
    Free storage of 90 days


    More payment methods: PP,Western Union, Bank Transfer,Money gram.More shipping:DHL,FedEx,ups,USPS,Aramex,Airmail,SAL,Netherlandssmall parcels,EMS(40% discount off) or develop the shipping way you need.Help searching items on taobao.Variety of corporate suppliers supply goods unable to find on taobao.


    Flexible shopping way to make shopping more easier. Responsible staffs process the orders faster.


    Strict control on goods quality,QC will check the items carefully when taking photos.



    You can combine orders in one shipping;or you can send us messages for your packing request, we will follow you. Just let us know your requests, our team will give a flexible way to make the shopping more easier.


    Website will show the discounted price if there is a discount on taobao.If our website will not get the discounted price correctly, please contact us to change the correct price for you.